Story one

Who decides whether an entrepreneur's claim is believable?

Any venture can say it uses AI. Any founder can post about their struggles. Both claims cost almost nothing to make, so classical signalling theory says they should carry no information. Yet audiences act on them.

Background: one dot for each of 28,291 Product Hunt launches. The bright band is the audience able to check the claim. The image is illustrative and does not plot the data.

What explains it

What a claim costs depends on who hears it. For an audience that cannot check, an AI claim is cheap talk. For an expert who can look at the product, the claim invites scrutiny that a weak product will fail. Platforms add a second effect. Once other people's behaviour is visible, audiences use it to judge the claim, and the founder no longer controls which signals count. In both cases, the audience decides what a claim is worth.

What others are reporting

News and reports from journalists, regulators and research bodies. None of it is my own work. I include it because it shows these questions in practice, and I check each item against the original source.

Rest of WorldJuly 2025

Inside the collapse of Builder.ai: Was it even an AI company?

A $1.5 billion AI app-builder collapsed after former staff said outsourced human developers, not AI, did most of the work.

05
Carnegie Mellon UniversitySeptember 2025

Fraudsters Use Fake Stars To Game GitHub

Researchers identified roughly six million suspected fake GitHub stars used to inflate repository credibility, often to distribute malware.

The RegisterDecember 2025

Users scramble as critical open source project left to die

Kubernetes retired the widely deployed Ingress NGINX controller after maintainer burnout, with one or two unpaid volunteers sustaining critical infrastructure.

How it works

One identical claimTwo audiences, two costs“We use AI”near-zero production costSalience-responsive observerscannot verify → the claim is cheap talkExpert scrutinycan verify → the claim becomes costlyCost is not a property ofthe claim. It is a propertyof who is listening.
Across 28,291 Product Hunt launches, scored with a validated deep learning classifier, stronger AI washing lowers the quality of engagement from observers who react to surface cues and raises it among experts who scrutinise the product. The figure is redrawn from the central finding of my AI-washing study with R. Sadraei, which is under review.

The published research

Peer-reviewed and accepted papers only. Papers still under review are described at the end but not listed, because they have not yet passed review.

Somebody is hiding something: Exploring team level determinants of knowledge hiding in international entrepreneurial firms

Journal of Business Research
Published 2022·Deliberate withholding of information

Cyber risk assessment in small and medium-sized enterprises: A multi-level decision-making approach

Risk Analysis
Published 2023·Judging a risk that cannot be directly observed

A synthesis of boundary conditions with adopting digital platforms in SMEs

Journal of Technology Transfer
Published 2023·When platform evidence changes behaviour

Cybersecurity as a dynamic capability: How micro and small social enterprises build digital resilience

Information Systems Frontiers
Published 2026·Capability that cannot be claimed, only built

This is my newest line of work. The published papers above show how firms judge risks and capabilities they cannot observe directly. The platform studies of AI claims, vulnerability signalling and open-source governance take the argument furthest and are under review. I will add details when they are published.

A second finding

Classical accountSignal ASignal BSignal Cthe sender’s portfolioReceiversubstitution happensinside the portfolioWhat platforms changeSenderDocumentationThird-partyobservable outside the sender’s controlsubstitution happens in thereceiver’s information environment
When other people's behaviour is visible and outside the founder's control, audiences switch between signals on their own terms. The figure is redrawn from the substitution finding of my open-source signalling study with R. Sadraei, which is under review.

What this means in practice

Before making a claim, work out which audience will judge it. Regulators and litigators are making unsupported AI claims expensive. Lasting credibility comes from evidence a founder cannot fake.

Open questions

I infer audience expertise from behaviour and do not measure it directly. A commenter who engages technically is treated as an expert, which is reasonable but unverified. The platform findings also rely on what is publicly visible, while much of the evidence experienced adopters use may sit in private channels. The work covers mostly English-language, largely Western communities, so it is still open whether audiences impose costs in a similar way where norms of verification differ.